Our Rules

 ​All our rules are highly important for the benefit of both our customers and our residents. Most are common sense, but we want to ensure everyone is fully briefed and informed on our rules when entering our café.
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Our Cat Care Rules 
  • Our café is primarily booking only and each guest must provide their full name and contact details.
  • Every customer must consent to our rules and terms and conditions.
  • We will check your footwear on arrival to ensure they are suitably clean to be worn in the café – ask a staff member for a wipe or shoe covers if your shoes are dirty or have been worn on farmland.
  • Please sanitise your hands (with gel or by washing) on arrival.
  • Do not feed our cats & cover your food and drink if approached on the table. Please ask a member of staff to assist. 
  • Do not bring cat toys or catnip from outside into the café.
  • Never wake or stroke sleeping cats.
  • Do not chase, pick up or pull the cats, let them come to you.
  • Don’t force the cats to play if they don’t want to.
  • Feel free to take and share photos, but no flash.
  • Do not make loud noises around the cats.
  • Take care not to hurt the cats with hot food or drinks.
  • Always follow advice from our staff.
  • Please remember all cats have different personalities and temperaments like humans. We take no responsibility for scratches due to forced interaction. 
  • Should any cat hiss or show signs of aggression, please leave completely alone and ask a member of staff for assistance. 
We do welcome children into our café to learn the importance of caring for animals under the following guidelines;
  • Children over 6 years only are allowed in the café
  • We do limit the number of children in the café at any one time.
  • We ask you to educate your children in advance by talking through the guidelines and why they are important. 
  • We may have to ask you to leave if they are acting inappropriately. 
  • Children are to be strictly supervised at all times when interacting with the cats and keep their faces at a safe distance.  

Terms and Conditions

Price
We implement a Cat Rescue Contribution for each visitor at £5.00 per Adult and £5.00 per Child (over 6 years only) per hour. This is a non-profitable contribution solely used towards the cost of our cat’s ongoing care, well-being and veterinary charges, cats we rescue, foster & re-home and donations towards our supported charities. All food and drink is an additional charge but are reasonably priced from our menu. ​A soft drink worth £2.50 is included within the children's cover charge.
Time Slots
Bookings are essential and can be booked on our website or by telephone. Please note if you arrive late, we may not be able to extend your booking due to later guests arriving. Although, we will always try our best to accommodate if possible. 
 
The café is primarily bookings only, however, you’re more than welcome to phone the café and check for available slots on the day. This is to regulate  all customers coming in and out of the café at all times for the safety of the cats. 

We have a family booking option which we ask for our customers to use when children are included, as we can only a certain amount of children in the cafe at any time. The booking process is the same as a normal booking, however we will need to review and confirm your booking to ensure there is space for children at that time.
Cancellations
For the unfortunate occasion you are unable to attend your booking, we will do our best to rearrange a date and time for you, however, we are unable to issue refunds. Should you require to cancel please provide as much notice as possible. 
Our Cat Care Rules
Our Cat Care Rules apply to all guests and are strictly applied in the interest and safety of all our cats. Should these rules be disregarded in anyway we have the right to politely ask you to leave and future re-admittance refused. 

Come and Visit Us...