Our Rules & COVID-19 Guidelines

 ​All our rules are highly important for the benefit of both our customers and our residents. Most are common sense, but we want to ensure everyone is fully briefed and informed on our rules when entering our café.

COVID-19 Guidelines
​All staff will be wearing facemasks and customers will be required to do the same when entering or moving around the café. Those exempt will be welcome into the café but will not be able to move around the café for safety reasons.

Bookings have been reduced to help with social distancing rules and to help our cats get used to having visitors again.

You will be asked to stay seated and only move around the café to use the toilet facilities, to pay and only if a member of staff has said it is ok to go see the cats if they are not in your area.

You will be asked to sanitise your hands on arrival and there will be sanitiser on your table to use throughout your visit.

Please do not come to your booking early as we will not be able to accommodate you as we need time between bookings to do the necessary cleaning regime that we have put in place to keep you and us safe.

We will also not be able to let you stay over your hour as again we need time to clean and prepare for our next bookings. 

We can not except group sizes larger than 6 at this time.

We ask you to not put your faces near the cats, so no kissing just strokes.

If you are showing any signs of COVID-19 symptoms you will not be able to enter the café for everyone's safety.

If you do not follow our rules/guidelines we will politely ask you to leave.
Our Cat Care Rules 
  • Our café is primarily booking only and each guest must provide their full name and contact details.
  • Every customer must consent to our rules and terms and conditions.
  • We will check your footwear on arrival to ensure they are suitably clean to be worn in the café – ask a staff member for a wipe or shoe covers if your shoes are dirty or have been worn on farmland.
  • Please sanitise your hands (with gel or by washing) on arrival.
  • Do not feed our cats & cover your food and drink if approached on the table. Please ask a member of staff to assist. 
  • Do not bring cat toys or catnip from outside into the café.
  • Never wake sleeping cats.
  • Do not chase, pick up or pull the cats, let them come to you.
  • Do not put your face to the cats or kiss our cats for hygiene reasons.
  • Don’t force the cats to play if they don’t want to.
  • Feel free to take and share photos, but no flash as this will hurt their eyes.
  • Do not make loud noises around the cats.
  • Take care not to hurt the cats with hot food or drinks.
  • Always follow advice from our staff.
  • Please remember all cats have different personalities and temperaments like humans. We take no responsibility for scratches due to forced interaction. 
  • Should any cat hiss or show signs of aggression, please leave completely alone and ask a member of staff for assistance. 
We do welcome children into our café to learn the importance of caring for animals under the following guidelines;
  • Children over 6 years only are allowed in the café
  • We do limit the number of children in the café at any one time to keep a calm and atmosphere for our cats.
  • We ask you to educate your children in advance by talking through the rules and why they are important. 
  • We may have to ask you to leave if they are acting inappropriately or not following the rules. 
  • Children are to be strictly supervised at all times when interacting with the cats and keep their faces at a safe distance.  

Terms and Conditions

Price
We implement a Cat cover charge  for each visitor at £5.00 per Adult and £5.00 per Child (over 6 years only) per hour. This is a non-profitable contribution solely used towards the cost of our cat’s ongoing care, well-being and veterinary charges, cats we rescue, foster & re-home and donations towards our supported charities. All food and drink is an additional charge but are reasonably priced from our menu. ​A orange juice or apple juice drink is included within the children's cover charge.
Time Slots
Bookings are essential and can be booked on our website or by telephone. Please note if you arrive late, we may not be able to extend your booking due to later guests arriving. Although, we will always try our best to accommodate if possible. 
 
The café is primarily bookings only, however, you’re more than welcome to phone the café and check for available slots on the day. This is to regulate  all customers coming in and out of the café at all times for the safety of the cats. 

Cancellations
For the unfortunate occasion you are unable to attend your booking, we will do our best to rearrange a date and time for you, however, we are unable to issue refunds. Should you require to cancel please provide as much notice as possible. 
Our Cat Care Rules
Our Cat Care Rules apply to all guests and are strictly applied in the interest and safety of all our cats. Should these rules be disregarded in anyway we have the right to politely ask you to leave and future re-admittance refused. 

Parking

If you are visting us and travelling by car then please note we do not have parking here at Paws For Thought Cat Café, however there is plenty of public car parking around Romsey and the closest one we recommend using is Lortemore Place, where you can find a short stay and a medium stay. 

Come and Visit Us...